Unit Descriptor
This unit describes the performance outcomes, skills and knowledge required for effective communication with customers and other staff in the workplace. It involves establishing contact with customers, processing information, working in a team, maintaining personal presentation, following routine instructions, and reading and interpreting retail documents.
The unit covers the ability to select and use verbal and non-verbal communication techniques to interact with colleagues and customers in a positive and inclusive manner, and to interpret and generate workplace information in a variety of formats.
Application of the Unit
This unit relates to frontline service staff and supervisors.
| Mapping |
Notes |
Date |
| Is superseded by SIRXCOM001 - Communicate in the workplace to support team and customer outcomes |
• Not Equivalent • Unit updated to meet Standards for Training Packages • Competency Field changed to Communication and Teamwork (COM) • Significant change to Elements and Performance Criteria to streamline language and better define essential outcomes and performance • Updated knowledge requirements to reflect unit revisions. |
30/Mar/2016 |
Contains the following documents
- New Assessment Criteria and Definitions (in MS Word Format)
- New Evidence Document (in MS Word Format)
- Instructor Workbook/Guide (in MS Word Format)
- Learner Workbook (in MS Word Format)
- Learner Guide (in MS Word Format)
- New Improved Session Plan (in MS Word Format)
- PowerPoint presentation
- Assessment Matrix (Mapping Document)
For more information please contact us on sarah@rtomaterials.com.au
