Application
This unit involves the skills and knowledge required to coordinate quality customer service in accordance with relevant regulations.
It includes planning to meet internal and external customer requirements, ensuring the delivery of quality service and monitoring, adjusting and reporting customer service.
Work is performed under general supervision.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
| Mapping |
Notes |
Date |
| Supersedes and is equivalent to TLII4001A - Coordinate quality customer service |
Updated to align with the Standards for Training Packages. |
18/Oct/2015 |
Contains the following documents
- Assessment Matrix (Mapping Document)
- New Assessor Workbook/Guide (in MS Word Format)
- New Cover Sheet
- Learner Guide (in MS Word Format)
- New Learner Evidence Document
- Learner Workbook (in MS Word Format)
- New Observation and Demonstration Checklists
- New Session Plan (in MS Word Format)
- PowerPoint presentation
For more information please contact us on sarah@rtomaterials.com.au
