BSBCUE304
Provide sales solutions to customers (Release 1) (SUPERSEDED BY BSBOPS305)

Price: $599.00

Code: BSBCUE304

Description:


Superseded by BSBOPS305 Process customer complaints

Application

This unit describes the skills and knowledge required to process sales enquiries requiring complex solutions, and to follow up to ensure customer satisfaction.

It applies to individuals who apply a broad range of competencies in a varied work context, using some discretion and judgement and relevant theoretical knowledge, and who may provide technical advice and support to a team.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Stakeholder Relations – Customer Engagement

Contains the following documents

  • Assessment Matrix (Mapping Document)

  • New Assessor Workbook/Guide (in MS Word Format)

  • New Cover Sheet

  • Learner Guide  (in MS Word Format)

  • New Learner Evidence Document

  • Learner Workbook (in MS Word Format)

  • New Observation and Demonstration Checklists

  • New Session Plan (in MS Word Format)

  • PowerPoint presentation

For more information please contact us on sarah@rtomaterials.com.au