BSBCUE606
Forecast and plan using customer engagement traffic information analysis (Release 1) (SUPERSEDED BY BSBOPS601)

Price: $599.00

Code: BSBCUE606

Description:


Superseded by BSBOPS601 Develop and implement business plans

Application

This unit describes the skills and knowledge required to analyse call or engagement traffic information to forecast and plan resourcing for customer engagement operations.

It applies to individuals who analyse, design and execute judgements using wide ranging technical, creative, conceptual or managerial competencies and who are often accountable for group outcomes.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Stakeholder relations – Customer engagement

Contains the following documents

  • Assessment Matrix (Mapping Document)

  • New Assessor Workbook/Guide (in MS Word Format)

  • New Cover Sheet

  • Learner Guide  (in MS Word Format)

  • New Learner Evidence Document

  • Learner Workbook (in MS Word Format)

  • New Observation and Demonstration Checklists

  • New Session Plan (in MS Word Format)

  • PowerPoint presentation

  • Supporting documents:

    • Contextualisation guide

    • Training and assessment strategy (TAS)

    • RTO Materials statement of validation

    • Student validation survey

    • Work placement logbook

    • Workplace documentation

    • Workplace evidence

For more information please contact us on sarah@rtomaterials.com.au