FNSRTS301E
Provide customer service in a retail agency (Release 1) e-learning package

Price: $599.00

Code: FNSRTS301E

Description:

Application

This unit describes the skills and knowledge required to apply customer service skills and process financial services transactions in non-financial services organisations that act as an agency, particularly in rural and remote areas.

It applies to individuals who, within their level of responsibility, use clear communication skills to provide up-to-date and accurate information and follow procedures to process transactions.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

 

Unit Sector

Financial retail services

 

Mapping Notes Date
Supersedes and is equivalent to FNSRTS301A - Provide customer service in a retail agency Updated to meet Standards for Training Packages  24/Mar/2015
 

 

 

Contains the following documents

  • SCORM file
  • Moodle backup file

 

What can you do with our e-learning package?

With our fantastic value e-learning package, you get two options for the price of one!

With the SCORM file, you can upload our courses directly into your own LMS or a SCORM editing application. They are fully formatted and sequenced for your convenience – you can edit them, and add activities and other interactive resources to your version of the unit.

With the Moodle backup file, you can upload our courses – fully formatted and sequenced – into any Moodle-based LMS. All of the work has been done for you, and activities have been added too. You can then edit and add to them as you wish in your own LMS. 

For more information please contact us on sarah@rtomaterials.com.au