BSBOPS305
Process customer complaints (Release 1) classroom package

Price: $599.00

Code: BSBOPS305

Description:


Unit Mapping Information

Supersedes and is equivalent to BSBCMM301 Process customer complaints.

Supersedes but is not equivalent to:

  • BSBCUE304 Provide sales solutions to customers

  • BSBCUE308 Conduct outbound customer engagement.

Application

This unit describes skills and knowledge required to handle complaints from customers.

The unit applies to those who apply a broad range of competencies and may exercise discretion and judgement using appropriate knowledge of products, customer service systems and organisational policies to provide technical advice and support to a team.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Business Competence – Business Operations

Contains the following documents

  • Assessment Matrix (Mapping Document)

  • Assessor Workbook

  • Introduction to unit

  • Learner Guide 

  • Learner Evidence 

  • Learner Workbook 

  • Statement of Validation

  • Session Plan 

  • PowerPoint 

  • NEW Supporting Documents

    • ​Contextualisation Guide

    • Training and Assessment Strategy Template

    • Student Validation Survey

    • Work Placement Logbook Template

    • Workplace Documentation Template

    • Workplace Evidence Template

For more information please contact us on sarah@rtomaterials.com.au