BSBOPS203
Deliver a service to customers (Release 1) classroom package

Price: $599.00

Code: BSBOPS203

Description:


Unit Mapping Information

Supersedes and is equivalent to BSBCUS201 Deliver a service to customers.

Application

This unit describes the skills and knowledge required to deliver aspects of customer service at an introductory level. It includes creating a relationship with customers, identifying their needs, delivering services or products, and processing customer feedback.

The unit applies to those who perform a range of routine tasks in the workplace using a limited range of practical skills and fundamental knowledge of customer service in a defined context under direct supervision or with limited individual responsibility.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Business Competence – Business Operations

Contains the following documents

  • Assessment Matrix (Mapping Document)

  • Assessor Workbook

  • Introduction to unit

  • Learner Guide 

  • Learner Evidence 

  • Learner Workbook 

  • Statement of Validation

  • Session Plan 

  • PowerPoint 

  • NEW Supporting Documents

    • ​Contextualisation Guide

    • Training and Assessment Strategy Template

    • Student Validation Survey

    • Work Placement Logbook Template

    • Workplace Documentation Template

    • Workplace Evidence Template

For more information please contact us on sarah@rtomaterials.com.au