Application
This unit describes the skills and knowledge required to prepare, facilitate and lead difficult conversations.
The unit applies to individuals who may work as managers and leaders, and are required to lead difficult conversations in the workplace. They contribute well developed verbal and relationship building skills in having difficult conversations.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Unit Sector
Social Competence – Verbal Communication
Contains the following documents
Please note: these files don't have any activities in them. They are just Learner Guides. They are for RTOs wanting to use their own assessments.
If you need resources with the activities in them, you need our full classroom package (available for all units).
For more information please contact us on sarah@rtomaterials.com.au
