BSBCUS301(LG)
Deliver and monitor a service to customers (Release 1) Learner Guide Only (SUPERSEDED BSBOPS304)

Price: $599.00

Code: BSBCUS301(LG)

Description:


Superseded by BSBOPS304(LG) Deliver and monitor a service to customers

Application

This unit describes the skills and knowledge required to identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service.

It applies to individuals who apply a broad range of competencies in various work contexts. In this role, individuals often exercise discretion and judgement using appropriate theoretical knowledge of customer service to provide technical advice and support to customers over short or long term interactions.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Stakeholder Relations – Customer Service

Contains the following documents

  • Learner Guide 

Please note: these files don't have any activities in them. They are just Learner Guides. They are for RTOs wanting to use their own assessments.

If you need resources with the activities in them, you need our full classroom package (available for all units). 

For more information please contact us on sarah@rtomaterials.com.au