Superseded by BSBOPS304(S) Deliver and monitor a service to customers

Application

This unit describes the skills and knowledge required to identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service.

It applies to individuals who apply a broad range of competencies in various work contexts. In this role, individuals often exercise discretion and judgement using appropriate theoretical knowledge of customer service to provide technical advice and support to customers over short or long term interactions.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Stakeholder Relations – Customer Service

Contains the following documents

• SCORM file - learning content only

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With the SCORM file, you can upload our courses directly into your own LMS or a SCORM editing application. They are fully formatted and sequenced for your convenience – you can edit them, and add activities and other interactive resources to your version of the unit.

Please note: these SCORM files don't have any activities in them. They are for RTOs wanting to use their own assessments.

If you need SCORM files with the activities in them, you need our full e-learning package (available for all units). 

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