Unit Mapping Information

Supersedes and is equivalent to BSBMGT617 Develop and implement a business plan.

Supersedes but is not equivalent to:

• BSBCUE604 Develop and maintain a service level strategy

• BSBCUE606 Forecast and plan using customer engagement traffic information analysis

• BSBMGT618 Develop an engagement centre business plan.

Application

This unit describes the skills and knowledge required to lead a business operation that covers the steps required to develop and implement business plans.

The unit applies to individuals who are running an organisation or who take a senior role in determining the effective functioning and success of the organisation. These individuals may oversee the work of a number of teams and other managers.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Business Competence – Business Operations

Contains the following documents

• SCORM file - learning content only

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