Unit Descriptor
This unit describes the performance outcomes, skills and knowledge required to develop and maintain enduring relationships with business customers, focusing on identification of customer needs.
This unit covers the identification of key customer contacts and service-specific customer needs. It requires conformance with trading terms and the building of customer contacts to maintain sustainable business relationships.
Application of the Unit
This unit applies to sales team members who build a customer base and then service its needs.
| Mapping |
Notes |
Date |
| Supersedes SIRXCCS006A - Maintain business to business relationships |
|
12/Jun/2012 |
| Is superseded by SIRXCEG005 - Maintain business to business relationships |
• Not Equivalent • Unit updated to meet Standards for Training Packages • Competency Field changed to Customer Engagement (CEG) • Minor change to Elements and Performance Criteria to streamline language and better define essential outcomes and performance • Updated knowledge requirements to reflect unit revisions. |
30/Mar/2016 |
Contains the following documents
- New Assessment Criteria and Definitions (in MS Word Format)
- New Evidence Document (in MS Word Format)
- Instructor Workbook/Guide (in MS Word Format)
- Learner Workbook (in MS Word Format)
- Learner Guide (in MS Word Format)
- New Improved Session Plan (in MS Word Format)
- PowerPoint presentation
- Assessment Matrix (Mapping Document)
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