Unit Descriptor
This unit describes the performance outcomes, skills and knowledge required to work effectively in a customer service business environment.
Application of the Unit
This unit applies to individuals working as effective frontline staff in retail stores and personal services settings, within the context of the organisational goals, customer service values and standards.
A person undertaking this role works under supervision and guidance from others.
| Mapping |
Notes |
Date |
| Is superseded by SIRXIND001 - Work effectively in a service environment |
• Not Equivalent • Unit updated to meet Standards for Training Packages • Updated title • Competency Field changed to Working in Industry (IND) • Significant change to Elements and Performance Criteria to streamline language and better define essential outcomes and performance • Updated knowledge requirements to reflect unit revisions. |
30/Mar/2016 |
Contains the following documents
- New Assessment Criteria and Definitions (in MS Word Format)
- New Evidence Document (in MS Word Format)
- Instructor Workbook/Guide (in MS Word Format)
- Learner Workbook (in MS Word Format)
- Learner Guide (in MS Word Format)
- New Improved Session Plan (in MS Word Format)
- PowerPoint presentation
- Assessment Matrix (Mapping Document)
For more information please contact us on sarah@rtomaterials.com.au
