Unit Descriptor
This unit involves the skills and knowledge required to work in a socially diverse environment, including the development and application of the cultural awareness that is required by all people working in the transport and distribution industries. It includes the cultural awareness required for serving customers and working with colleagues from diverse backgrounds. Licensing, legislative, regulatory or certification requirements are applicable to this unit.
Application of the Unit
Work must be carried out in accordance with workplace procedures and relevant anti-discrimination and equal employment opportunity regulations.
Work is performed with limited or minimum supervision, with some accountability and responsibility for self and others in achieving the prescribed outcomes. It involves the application of communication principles and problem-solving techniques to facilitate work in a socially diverse environment.
| Mapping |
Notes |
Date |
| Is superseded by and equivalent to TLIG2007 - Work in a socially diverse environment |
Updated to align with the Standards for Training Packages. |
18/Oct/2015 |
Contains the following documents
- New Assessment Criteria and Definitions (in MS Word Format)
- New Evidence Document (in MS Word Format)
- Instructor Workbook/Guide (in MS Word Format)
- Learner Workbook (in MS Word Format)
- Learner Guide (in MS Word Format)
- New Improved Session Plan (in MS Word Format)
- PowerPoint presentation
- Assessment Matrix (Mapping Document)
For more information please contact us on sarah@rtomaterials.com.au
