Superseded by BSBCMM511 Communicate with influence
This unit describes the skills and knowledge required to select and use communication strategies required to respond to an enquiry.
It applies to individuals who analyse information and then either respond personally or refer the enquiry to others.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Communication – interpersonal communication
Contains the following documents
Assessment Matrix (Mapping Document)
New Assessor Workbook/Guide (in MS Word Format)
New Cover Sheet
Learner Guide (in MS Word Format)
New Learner Evidence Document
Learner Workbook (in MS Word Format)
New Observation and Demonstration Checklists
New Session Plan (in MS Word Format)
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