Superseded by BSBTEC201 Use business software applications
Application
This unit describes the skills and knowledge required to use multiple information systems to research information and records, and to maintain up-to-date customer information.
It applies to individuals who apply a broad range of competencies in a varied work context, using some discretion and judgement and relevant theoretical knowledge, and who may provide technical advice and support to a team.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Unit Sector
Stakeholder Relations – Customer Engagement
Contains the following documents
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Assessment Matrix (Mapping Document)
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New Assessor Workbook/Guide (in MS Word Format)
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New Cover Sheet
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Learner Guide (in MS Word Format)
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New Learner Evidence Document
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Learner Workbook (in MS Word Format)
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New Observation and Demonstration Checklists
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New Session Plan (in MS Word Format)
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PowerPoint presentation
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Supporting documents:
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Contextualisation guide
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Training and assessment strategy (TAS)
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RTO Materials statement of validation
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Student validation survey
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Work placement logbook
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Workplace documentation
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Workplace evidence
For more information please contact us on sarah@rtomaterials.com.au