Integrate customer engagement within the organisation (Release 1)

Price: $499.00

Code: BSBCUE504




This unit describes the skills and knowledge required to fully integrate customer engagement to ensure customers maintain a high profile and significance within the organisation.

It applies to individuals who possess a sound theoretical knowledge base and use a range of specialised, technical or managerial competencies, and who will work closely with other members of an organisation and have a high degree of autonomy with managerial responsibility.

No licensing, legislative or certification requirements apply to this unit at the time of publication.


Unit Sector

Stakeholder Relations – Customer Engagement


Contains the following documents

  • Assessment Matrix (Mapping Document)
  • New Assessor Workbook/Guide (in MS Word Format)
  • New Cover Sheet
  • Learner Guide  (in MS Word Format)
  • New Learner Evidence Document
  • Learner Workbook (in MS Word Format)
  • New Observation and Demonstration Checklists
  • New Session Plan (in MS Word Format)
  • PowerPoint presentation
  • Supporting documents:
    • Contextualisation guide
    • Training and assessment strategy (TAS)
    • RTO Materials statement of validation
    • Student validation survey
    • Work placement logbook
    • Workplace documentation
    • Workplace evidence


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