BSBCUS201
Deliver a service to customers (Release 1) (SUPERSEDED BY BSBOPS203)

Price: $599.00 $200.00

Code: BSBCUS201

Description:


Superseded by BSBOPS203 Deliver a service to customers
 

Application

This unit describes the skills and knowledge required to deliver all aspects of customer service at an introductory level. It includes creating a relationship with customers, identifying their needs, delivering services or products and processing customer feedback.

It applies to individuals who perform a range of routine tasks in the workplace using a limited range of practical skills and fundamental knowledge of customer service in a defined context under direct supervision or with limited individual responsibility.

No licensing, legislative or certification requirements apply to this unit at the time of publication.
 

Unit Sector

Stakeholder Relations – Customer Service
 

Contains the following documents

  • Assessment Matrix (Mapping Document)

  • New Assessor Workbook/Guide (in MS Word Format)

  • New Cover Sheet

  • Learner Guide  (in MS Word Format)

  • New Learner Evidence Document

  • Learner Workbook (in MS Word Format)

  • New Observation and Demonstration Checklists

  • New Session Plan (in MS Word Format)

  • PowerPoint presentation

  • Supporting documents:

    • Contextualisation guide

    • Training and assessment strategy (TAS)

    • RTO Materials statement of validation

    • Student validation survey

    • Work placement logbook

    • Workplace documentation

    • Workplace evidence

For more information please contact us on sarah@rtomaterials.com.au