BSBCUS201
Deliver a service to customers (Release 1)

Price: $499.00

Code: BSBCUS201

Description:

 

Application

This unit describes the skills and knowledge required to deliver all aspects of customer service at an introductory level. It includes creating a relationship with customers, identifying their needs, delivering services or products and processing customer feedback.

It applies to individuals who perform a range of routine tasks in the workplace using a limited range of practical skills and fundamental knowledge of customer service in a defined context under direct supervision or with limited individual responsibility.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

 

Unit Sector

Stakeholder Relations – Customer Service

 

Contains the following documents

  • Assessment Matrix (Mapping Document)
  • New Assessor Workbook/Guide (in MS Word Format)
  • New Cover Sheet
  • Learner Guide  (in MS Word Format)
  • New Learner Evidence Document
  • Learner Workbook (in MS Word Format)
  • New Observation and Demonstration Checklists
  • New Session Plan (in MS Word Format)
  • PowerPoint presentation
  • Supporting documents:
    • Contextualisation guide
    • Training and assessment strategy (TAS)
    • RTO Materials statement of validation
    • Student validation survey
    • Work placement logbook
    • Workplace documentation
    • Workplace evidence

 

For more information please contact us on sarah@rtomaterials.com.au