Deliver and monitor a service to customers (Release 1)

Price: $599.00

Code: BSBOPS304


Unit Mapping Information

Supersedes and is equivalent to BSBCUS301 Deliver and monitor a service to customers.

Supersedes but is not equivalent to:

  • BSBCUE309 Develop product and service knowledge for customer engagement operation

  • BSBEDU303 Assist with the provision of international education information

  • BSBINT303 Organise the importing and exporting of goods

  • BSBINT304 Assist in the international transfer of services

  • BSBSLS407 Identify and plan sales prospects.


This unit describes the skills and knowledge required to identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service.

The unit applies to those who apply a broad range of competencies in various work contexts. In this role, individuals often exercise discretion and judgement using appropriate knowledge of customer service. They provide technical advice and support to customers over short or long-term interactions.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Business Competence – Business Operations

Contains the following documents

  • Assessment Matrix (Mapping Document)

  • Assessor Workbook

  • Introduction to unit

  • Learner Guide 

  • Learner Evidence 

  • Learner Workbook 

  • Statement of Validation

  • Session Plan 

  • PowerPoint 

  • NEW Supporting Documents

    • ​Contextualisation Guide

    • Training and Assessment Strategy Template

    • Student Validation Survey

    • Work Placement Logbook Template

    • Workplace Documentation Template

    • Workplace Evidence Template

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