Unit Mapping Information
Supersedes and is equivalent to BSBCMM301 Process customer complaints.
Supersedes but is not equivalent to:
Application
This unit describes skills and knowledge required to handle complaints from customers.
The unit applies to those who apply a broad range of competencies and may exercise discretion and judgement using appropriate knowledge of products, customer service systems and organisational policies to provide technical advice and support to a team.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Unit Sector
Business Competence – Business Operations
Contains the following documents
Please note: these files don't have any activities in them. They are just Learner Guides. They are for RTOs wanting to use their own assessments.
If you need resources with the activities in them, you need our full classroom package (available for all units).
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