Unit Mapping Information
Supersedes and is equivalent to BSBCUS401 Coordinate implementation of customer service strategies.
Supersedes but is not equivalent to:
BSBCUS402 Address customer needs
BSBCUS403 Implement customer service standards
BSBSLS408 Present, secure and support sales solutions.
This unit describes the skills and knowledge required to advise, carry out and evaluate customer service strategies.
The unit applies to individuals who have well developed skills and a broad knowledge of customer service strategies for addressing customer needs and problems. Individuals may provide guidance or delegate work related tasks to others.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Business Competence – Business Operations
Contains the following documents
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