Unit Mapping Information

Supersedes and is equivalent to BSBCUS401 Coordinate implementation of customer service strategies.

Supersedes but is not equivalent to:

• BSBCUS402 Address customer needs

• BSBCUS403 Implement customer service standards

• BSBSLS408 Present, secure and support sales solutions.

Application

This unit describes the skills and knowledge required to advise, carry out and evaluate customer service strategies.

The unit applies to individuals who have well developed skills and a broad knowledge of customer service strategies for addressing customer needs and problems. Individuals may provide guidance or delegate work related tasks to others.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Business Competence – Business Operations

Contains the following documents​

• Learner Guide 

Please note: these files don't have any activities in them. They are just Learner Guides. They are for RTOs wanting to use their own assessments.

If you need resources with the activities in them, you need our full classroom package (available for all units). 

For more information please contact us on sarah@rtomaterials.com.au