Application

This unit describes the skills and knowledge required to greet clients and exchange routine information, to prioritise the individual’s needs, and to respond to immediate needs.

This unit applies to service delivery in all community services and health contexts. Workers at this level work under supervision with limited responsibility.

Contains the following documents​

• Learner Guide 

Please note: these files don't have any activities in them. They are just Learner Guides. They are for RTOs wanting to use their own assessments.

If you need resources with the activities in them, you need our full classroom package (available for all units). 

For more information please contact us on sarah@rtomaterials.com.au