CHCCOM002
Use communication to build relationships (Release 2)

Price: $499.00

Code: CHCCOM002

Description:

 

Application

This unit describes the skills and knowledge to apply specific communication techniques to establish, build and maintain relationships with clients, colleagues and other stakeholders based on respect and trust.

This unit applies to work across a range of workplace contexts where workers at all levels may communicate with individuals and/or groups both in person and in writing.

 

Mapping Notes Date
Supersedes CHCCOM302D - Communicate appropriately with clients and colleagues

This version was released in CHC Community Services Training Package release 2.0 and meets the requirements of the 2012 Standards for Training Packages. Merged CHCCOM302D/ CHCCOM403A/HLTAMBFC301D. Significant changes to performance criteria. New evidence requirements for assessment including volume and frequency requirements. Significant changes to knowledge evidence. 

 

06/Aug/2015
Supersedes CHCCOM403A - Use targeted communication skills to build relationships

This version was released in CHC Community Services Training Package release 2.0 and meets the requirements of the 2012 Standards for Training Packages. Significant changes to performance criteria. New evidence requirements for assessment including volume and frequency requirements. Significant changes to knowledge evidence. 

 

06/Aug/2015
Supersedes HLTAMBFC301D - Communicate with clients and colleagues to support health care

This version was released in CHC Community Services Training Package release 2.0 and meets the requirements of the 2012 Standards for Training Packages. Merged CHCCOM302D/ CHCCOM403A/HLTAMBFC301D. Significant changes to performance criteria. New evidence requirements for assessment including volume and frequency requirements. Significant changes to knowledge evidence. 

 

06/Aug/2015

 

Contains the following documents

  • Assessment Matrix (Mapping Document)
  • New Assessor Workbook/Guide (in MS Word Format)
  • New Cover Sheet
  • Learner Guide  (in MS Word Format)
  • New Learner Evidence Document
  • Learner Workbook (in MS Word Format)
  • New Observation and Marking Guide
  • New Session Plan (in MS Word Format)
  • PowerPoint presentation
  • Supporting documents:
    • Contextualisation guide
    • Training and assessment strategy (TAS)
    • RTO Materials statement of validation
    • Student validation survey
    • Work placement logbook
    • Workplace documentation
    • Workplace evidence

 

For more information please contact us on sarah@rtomaterials.com.au