Communicate appropriately with clients and colleagues (Release 1) (SUPERSEDED BY CHCCOM002)

Price: $499.00

Code: CHCCOM302D



Unit Descriptor

This unit describes the knowledge and skills required to exercise effective communication skills in the workplace


Application of the Unit

The communication skills described in this unit may be applied across a range of workplace contexts involving various levels of social and cultural diversity


Mapping Notes Date
Is superseded by CHCCOM002 - Use communication to build relationships This version was released in CHC Community Services Training Package release 2.0 and meets the requirements of the 2012 Standards for Training Packages. Merged CHCCOM302D/ CHCCOM403A/HLTAMBFC301D. Significant changes to performance criteria. New evidence requirements for assessment including volume and frequency requirements. Significant changes to knowledge evidence.  06/Aug/2015



Contains the following documents

  • New Assessment Criteria and Definitions (in MS Word Format)
  • New Evidence Document  (in MS Word Format)
  • Instructor Workbook/Guide (in MS Word Format)
  • Learner Workbook (in MS Word Format)
  • Learner Guide  (in MS Word Format)
  • New Improved Session Plan (in MS Word Format)
  • PowerPoint presentation
  • Assessment Matrix (Mapping Document)


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