Application
This unit describes the skills and knowledge required to identify customer accounts which have outstanding payments and negotiate agreements that are monitored for compliance or further action.
It applies to individuals who may use a range of organisational and negotiation skills to plan, manage and monitor their work. This unit may be adapted to meet a range of debt recovery and debt management job roles.
Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements.
Unit Sector
Credit management
| Mapping |
Notes |
Date |
| Supersedes and is equivalent to FNSCRD405A - Manage overdue customer accounts |
Updated to meet Standards for Training Packages Rewritten and clarified performance criteria |
24/Mar/2015 |
Contains the following documents
- SCORM file
- Moodle backup file
What can you do with our e-learning package?
With our fantastic value e-learning package, you get two options for the price of one!
With the SCORM file, you can upload our courses directly into your own LMS or a SCORM editing application. They are fully formatted and sequenced for your convenience – you can edit them, and add activities and other interactive resources to your version of the unit.
With the Moodle backup file, you can upload our courses – fully formatted and sequenced – into any Moodle-based LMS. All of the work has been done for you, and activities have been added too. You can then edit and add to them as you wish in your own LMS.
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