Application
This unit describes the skills and knowledge required to investigate, negotiate and resolve disputes between financial services customers and organisations.
It applies to individuals in any sector of the financial services industry who work with others as part of a formal internal dispute resolution process.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
| Mapping |
Notes |
Date |
| Supersedes and is equivalent to FNSCUS402A - Resolve disputes |
Updated to meet Standards for Training Packages |
25/Mar/2015 |
Contains the following documents
- Assessment Matrix (Mapping Document)
- New Assessor Workbook/Guide (in MS Word Format)
- New Cover Sheet
- Learner Guide (in MS Word Format)
- New Learner Evidence Document
- Learner Workbook (in MS Word Format)
- New Observation and Demonstration Checklists
- New Session Plan (in MS Word Format)
- PowerPoint presentation
- Supporting documents:
- Contextualisation guide
- Training and assessment strategy (TAS)
- RTO Materials statement of validation
- Student validation survey
- Work placement logbook
- Workplace documentation
- Workplace evidence
For more information please contact us on sarah@rtomaterials.com.au
