Application
This unit describes the skills and knowledge required to collect and analyse client information, use it as the basis for determining the level of contact required and monitor and maintain the quality of the service provided.
It applies to individuals who may use a range of specialised and managerial techniques to plan, monitor and review their work in any sector of the financial services industry.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
| Mapping |
Notes |
Date |
| Supersedes and is equivalent to FNSCUS502A - Monitor client requirements |
Updated to meet Standards for Training Packages Minor edits to clarify performance criteria |
25/Mar/2015
|
Contains the following documents
- SCORM file
- Moodle backup file
What can you do with our e-learning package?
With our fantastic value e-learning package, you get two options for the price of one!
With the SCORM file, you can upload our courses directly into your own LMS or a SCORM editing application. They are fully formatted and sequenced for your convenience – you can edit them, and add activities and other interactive resources to your version of the unit.
With the Moodle backup file, you can upload our courses – fully formatted and sequenced – into any Moodle-based LMS. All of the work has been done for you, and activities have been added too. You can then edit and add to them as you wish in your own LMS.
For more information please contact us on sarah@rtomaterials.com.au
