Unit Descriptor

This unit describes the performance outcomes, skills and knowledge required to operate a variety of retail equipment. It involves identifying the correct equipment required for a given task, maintaining retail equipment, applying keyboard skills and operating data entry equipment.

Application of the Unit

This unit applies to frontline service personnel who operate and maintain a range of retail equipment, including point-of-sale systems, keyboards and data entry equipment, according to manufacturer instructions, design specifications, store policy and designated timeframes. This work is undertaken with some supervision and guidance.

Contains the following documents

• Assessment Matrix (Mapping Document)
• New Assessor Workbook/Guide (in MS Word Format)
• New Cover Sheet
• Learner Guide  (in MS Word Format)
• New Learner Evidence Document
• Learner Workbook (in MS Word Format)
• New Observation and Demonstration Checklists
• New Session Plan (in MS Word Format)
• PowerPoint presentation

For more information please contact us on sarah@rtomaterials.com.au