Application
This unit describes the performance outcomes, skills and knowledge required to deliver quality customer service and sell to retail customers. It requires the ability to determine customer needs, match products and services to their needs, and facilitate a sale.
This unit applies to all retail sectors and business sizes from large format stores to small independents. It applies to retail personnel at all levels who play a role in engaging with customers with the purpose of selling.
No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Contains the following documents
What can you do with our SCORM package?
With the SCORM file, you can upload our courses directly into your own LMS or a SCORM editing application. They are fully formatted and sequenced for your convenience – you can edit them, and add activities and other interactive resources to your version of the unit.
Please note: these SCORM files don't have any activities in them. They are for RTOs wanting to use their own assessments.
If you need SCORM files with the activities in them, you need our full e-learning package (available for all units).
For more information please contact us on sarah@rtomaterials.com.au
