Unit Descriptor
This unit describes the performance outcomes, skills and knowledge required to apply a depth of specialist or general product knowledge and a need for experience and skill in offering advice to customers.
Application of the Unit
This unit applies to team member who develop, maintain and convey detailed and specialised product knowledge to customers and other staff in accordance with store policy and relevant legislation. Specialist sales personnel undertake this function.
| Mapping |
Notes |
Date |
| Is superseded by SIRXPDK001 - Advise on products and services |
• Not Equivalent • Unit updated to meet Standards for Training Packages • Competency field changed to Product Knowledge (PDK) • Significant change to the expression of Elements and Performance Criteria to streamline language and better define essential outcomes and performance • Updated knowledge requirements to reflect unit revisions. |
30/Mar/2016 |
Contains the following documents
- New Assessment Criteria and Definitions (in MS Word Format)
- New Evidence Document (in MS Word Format)
- Instructor Workbook/Guide (in MS Word Format)
- Learner Workbook (in MS Word Format)
- Learner Guide (in MS Word Format)
- New Improved Session Plan (in MS Word Format)
- PowerPoint presentation
- Assessment Matrix (Mapping Document)
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