Application
This unit involves the skills and knowledge required to apply conflict or grievance resolution strategies to resolve issues that may occur in the course of work.
It includes identifying potential conflict situations, implementing appropriate conflict resolution strategies and using effective interpersonal skills.
Work is performed under minimum supervision with general guidance on progress and outcomes. Work involves discretion and judgement for self and others when managing and resolving conflict or grievances internal and external to the workplace.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Competency Field
L – Resource Management
| Mapping |
Notes |
Date |
| Supersedes and is equivalent to TLIL4005A - Apply conflict/grievance resolution strategies |
An extra performance criteria added to Element 1 and Element 3. Updated to align with the Standards for Training Packages. |
18/Oct/2015 |
Contains the following documents
- Assessment Matrix (Mapping Document)
- New Assessor Workbook/Guide (in MS Word Format)
- New Cover Sheet
- Learner Guide (in MS Word Format)
- New Learner Evidence Document
- Learner Workbook (in MS Word Format)
- New Observation and Demonstration Checklists
- New Session Plan (in MS Word Format)
- PowerPoint presentation
- Supporting documents:
- Contextualisation guide
- Training and assessment strategy (TAS)
- RTO Materials statement of validation
- Student validation survey
- Work placement logbook
- Workplace documentation
- Workplace evidence
For more information please contact us on sarah@rtomaterials.com.au
