Maintain a high level of client service (Release 1) (SUPERSEDED BY CHCCCS010)

Price: $499.00

Code: HLTCSD201D



Unit Descriptor

This unit describes skills and knowledge for care assistance workers and other workers who have contact with clients required to deliver and maintain a high standard of service


Application of the Unit

This unit applies to work in a range of health settings where health services are provided with direct client contact involved

Work performed requires a range of well-developed skills where some discretion and judgement is required

Individuals will take responsibility for their own outputs and limited responsibility for the output of others

Application of this unit should be contextualised to reflect any client service requirements, issues and practices specific to each workplace


Mapping Notes Date
Is superseded by CHCCCS010 - Maintain a high standard of service This version was released in CHC Community Services Training Package release 2.0 and meets the requirements of the 2012 Standards for Training Packages. Significant change to the elements and performance criteria. New evidence requirements for assessment including volume and frequency requirements. Significant changes to knowledge evidence.  06/Aug/2015



Contains the following documents

  • New Assessment Criteria and Definitions (in MS Word Format)
  • New Evidence Document  (in MS Word Format)
  • Instructor Workbook/Guide (in MS Word Format)
  • Learner Workbook (in MS Word Format)
  • Learner Guide  (in MS Word Format)
  • New Improved Session Plan (in MS Word Format)
  • PowerPoint presentation
  • Assessment Matrix (Mapping Document)


For more information please contact us on sarah@rtomaterials.com.au