Basic Customer Engagement Skill Set (Release 3)


Our Version Number: Release 3

Prices shown in AUD


This skill set is designed for persons who are seeking to enter the industry and require basic operator skills or are working in a customer engagement centre and require recognition of their current skills.


Pathways Information

These units of competency provide credit towards a range of qualifications, including:

  • BSB20215 Certificate II in Customer Engagement
  • BSB30215 Certificate III in Customer Engagement


Target Group

Customer Engagement staff.


Mapping Notes Date
Supersedes and is equivalent to BSBSS00002 - Basic Contact Centre Operations Skill Set Updated to meet Standards for Training Package. Title changed to reflect industry practice  24/Mar/2015

    Package Rules

    BSBWHS201 Contribute to health and safety of self and others

    BSBCUE205 Prepare for work in a customer engagement environment

    BSBCUE203 Conduct customer engagement

    BSBITU111 Operate a personal digital device

Units - 4 required