This skill set is designed for persons who are seeking to enter the industry and require basic operator skills or are working in a customer engagement centre and require recognition of their current skills.
These units of competency provide credit towards a range of qualifications, including:
- BSB20215 Certificate II in Customer Engagement
- BSB30215 Certificate III in Customer Engagement
Customer Engagement staff.
|Supersedes and is equivalent to BSBSS00002 - Basic Contact Centre Operations Skill Set
||Updated to meet Standards for Training Package. Title changed to reflect industry practice