Certificate III in Retail (Release 4)


Our Version Number: Release 3

Prices shown in AUD

Qualification Description

This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.

The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

Individuals with this qualification are able to perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.


Mapping Notes Date
Supersedes SIR30212 - Certificate III in Retail Operations • Not Equivalent • Qualifications combined • Packaging rules simplified.  30/Mar/2016
Supersedes SIR30312 - Certificate III in Retail Supervision • Not Equivalent • Qualifications combined • Packaging rules simplified.  30/Mar/2016


    Package Rules

    13 units must be completed:

    • 8 core units
    • 5 elective units, consisting of:
      • 3 units from the list below
      • 2 units from the list below, elsewhere in SIR Retail Services Training Package, or any other current Training Package or accredited course.

    The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Core Units - 8 required

Elective Units - 3 - 5 required

Other Unit Options

Start typing in the filter above to show available units.