Certificate II in Tourism (Release 2)


Our Version Number: Release 2

Prices shown in AUD

Qualification Description

This qualification reflects the role of individuals who have a defined and limited range of tourism operational skills and basic industry knowledge. They are involved in mainly routine and repetitive tasks and work under direct supervision.

This qualification provides a pathway to work in many tourism and travel industry sectors and for a diverse range of employers including travel agencies, tour wholesalers, tour operators, attractions, cultural and heritage sites, and any small tourism business.

Work could be undertaken in an office environment where the planning of tourism and travel products and services takes place, in the field where products are delivered, or a combination of both.


Possible job titles include:

  • documentation clerk for a tour wholesaler or travel agency
  • museum attendant
  • office assistant for a tour operator
  • receptionist and office assistant for a professional conference organiser or event management business
  • receptionist and office assistant in a travel agency
  • retail sales assistant in an attraction
  • ride attendant in an attraction.


No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.


Mapping Notes Date
Supersedes and is equivalent to SIT20112 - Certificate II in Tourism • Equivalent  02/Mar/2016

    Package Rules

    11 units must be completed:

    • 4 core units
    • 7 elective units, consisting of:
      • 3 units from the list below
      • 4 units from the list below, elsewhere in the SIT Training Package, or any other current Training Package or accredited course.


    The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Core Units - 4 required

Elective Units - 3 - 7 required

Other Unit Options

Start typing in the filter above to show available units.