BSB20215
Certificate II in Customer Engagement (Release 2) (SUPERSEDED BY BSB20120)

$5,391.00

Our Version Number: Release 2

Prices shown in AUD

Superseded by BSB20120 Certificate II in Workplace Skills

Qualification Description

This qualification reflects the role of individuals who typically work with multiple communication channels, capture data and provide customer service. Typically, individuals in this role work under direct supervision, with limited authority to delegate.

Licensing/Regulatory Information 

No licensing, legislative or certification requirements apply to this qualification at the time of publication.

    Package Rules

    Total number of units = 9 

    3 core units  plus

    6 elective units , of which:

    • 3 units must be from the elective units below

    • the remaining 3 units may be from the elective units below, or from qualifications at the same level or one higher in any endorsed Training Package or accredited course.

    Elective units must be relevant to the work environment and the qualification, maintain the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome.

Core Units - 3 required

Elective Units - 3 - 6 required

Other Unit Options

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