Certificate II in Retail Services (Release 3)


Our Version Number: Release 2

Prices shown in AUD

Qualification Description

This qualification reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others.

This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

Individuals with this qualification are able to perform roles such as frontline team member, customer service assistant and point-of-sale operator.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication. 


Mapping Notes Date
Supersedes SIR20212 - Certificate II in Retail Services • Not Equivalent • Number of units for completion reduced from 14 to 12 units; core reduced by 1 unit; electives reduced by 1 unit. • Packaging rules simplified.  30/Mar/2016

    Package Rules

    12 units must be completed:

    • 7 core units
    • 5 elective units, consisting of:
      • 3 units from the list below
      • 2 units from the list below, elsewhere in SIR Retail Services Training Package, or any other current Training Package or accredited course.


    The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Core Units - 7 required

Elective Units - 3 - 5 required

Other Unit Options

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